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Privacy Policy
This page explains what information we collect when you visit or order from garmania.in, why we collect it, and how you can control it. We keep this short on purpose — your data is yours.
Verified
2026
01 Information we collect
We collect information directly from you, automatically through your use of the site, and occasionally from trusted service providers who help us run the store.
Information you give us
- Account & order details: name, email address, phone number, shipping and billing address.
- Order content: the products, quantities, and grind preferences you select.
- Communications: messages you send us via email, WhatsApp, or contact forms, including any feedback or complaint details.
Information collected automatically
- Device & usage data: browser type, IP address, pages viewed, and time spent, collected through standard analytics.
- Cookies & pixels: small files and tracking pixels (including Meta/Facebook Pixel) used to remember your cart and measure how our pages perform.
Information from third parties
Our payment gateway and shipping partners may share order status, payment confirmation, and delivery tracking information with us so we can fulfil and update you on your order.
02 How we use it
We use the information above to:
- Process, grind-to-order, pack, and ship your purchase.
- Send order confirmations, shipping updates, and respond to support or complaint emails.
- Maintain your account on the customer dashboard, including order history and saved addresses.
- Improve our site, product range, and the 32-hour grinding process based on aggregate usage trends.
- Detect and prevent fraud, abuse, or technical issues.
- Send occasional updates about new spice batches, harvest seasons, or offers — only if you have not opted out.
05 Data retention
We keep order and account records for as long as your account is active, and for a further period afterwards as required for accounting, tax, and consumer-protection purposes (typically up to 7 years for transaction records). Marketing data, such as your email subscription status, is kept until you unsubscribe.
06 Your rights & choices
You can:
- Access, update, or correct your account details from your customer dashboard.
- Request a copy of the personal data we hold about you.
- Ask us to delete your account and associated personal data, subject to records we must legally retain.
- Unsubscribe from marketing emails at any time using the link in those emails.
- Opt out of non-essential cookies via your browser settings.
To exercise any of these rights, email us at garmania.customer@gmail.com. We aim to respond within 30 days.
07 Security
We use industry-standard measures — including HTTPS encryption and access controls on our hosting and payment systems — to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
08 Children’s privacy
Garmania.in is intended for users who are 18 years of age or older, or who are placing orders under the supervision of a parent or guardian. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
09 Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The “Last reviewed” date at the top of this page will be updated whenever changes are made. We encourage you to review this page periodically.
10 Contact us
If you have questions about this Privacy Policy or how we handle your data, reach out to us:
Garmania, Manakkalparambil, Kadalmad, Thomattuchal, Wayanad, Kerala – 673581