Document 04 / 04
Return Policy
For food safety reasons, freshly ground spices and coffee cannot be physically returned and resold. This page explains what we do instead, and how it connects to our Refund Policy.
Safety
First
01 Why we don’t accept physical returns
Garmania’s spices and coffee are ground fresh, packed without preservatives, and shipped directly to you — they are not held in a warehouse where returned goods could be safely re-inspected, re-sealed, and resold. For hygiene and food-safety reasons, we are unable to accept physical returns of opened or used spice and coffee products for restocking.
02 What we offer instead
Rather than shipping a product back to us, we resolve issues through:
- Photo/video-based assessment: you send us evidence of the issue, and we assess it remotely — faster for you, and avoids further handling of food products.
- Replacement: for wrong items, damaged packaging, or quality issues, we will grind and ship a corrected replacement at no extra cost where appropriate.
- Refund: where a replacement isn’t suitable, a refund is processed under our Refund Policy.
03 Qualifying situations
The remote assessment process applies to:
- Products damaged or leaking on arrival.
- Incorrect product, weight, or grind sent compared to your order.
- Visible quality concerns such as foreign matter, unusual colour, or signs of spoilage.
- Packaging that arrived with a broken or compromised seal.
Situations such as natural batch-to-batch variation in colour or aroma, or dissatisfaction with taste/spice level that matches the product description, are addressed in our Refund Policy and are not treated as quality defects.
04 Exchanges
If you ordered the wrong product or grind type by mistake and contact us before grinding begins, we can update your order at no extra charge. Once grinding has started, an exchange would involve cancelling the current order (subject to our cancellation terms) and placing a new one.
05 How to report an issue
- Within 48 hours of delivery, email garmania.complaint@gmail.com with your order number.
- Include clear photos (and video, if relevant) showing the product, the packaging, and the specific issue.
- Keep the product as received — do not discard it — until our team confirms next steps, in case further detail is needed.
- We’ll respond with whether a replacement, refund, or further information is needed.
06 Unopened, unused orders
If you received an order you no longer want and it remains sealed and unopened, contact our support team within 48 hours of delivery. We will review such requests on a case-by-case basis, but please note that because the product was ground specifically for your order, this is handled as an exception rather than a standard return — see What’s not eligible in our Refund Policy for the general rule.
07 How this relates to our Refund Policy
This Return Policy covers what happens to the product (replacement, exchange, or no physical return needed). Our Refund Policy covers what happens to your money — eligibility, timelines, and how refunds are issued. For most issues, you’ll only need to follow the steps on this page; our team will guide you on refund timing if one applies.