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Refund Policy
Because every order is ground fresh specifically for you, our refund process is built around quality issues, transit damage, and order errors rather than change-of-mind returns.
Case by
Case
01 Why this policy is different
Garmania does not stock pre-packed spices. Each order is baked, ground, and packed specifically for you within 32 hours of purchase. Because of this made-to-order, food-safety nature of our products, refunds are handled differently from standard retail items — but we stand fully behind the quality and purity of what you receive.
02 What’s eligible for a refund
You are eligible for a full or partial refund if:
- Damaged in transit: the package or product arrives crushed, leaking, or with a broken seal.
- Wrong item received: you receive a different product, weight, or grind than what you ordered.
- Quality concern: the product shows visible signs of being stale, contaminated, or not matching the description (e.g. incorrect colour, foreign particles, off smell).
- Order not delivered: the courier marks the order as delivered but you did not receive it, after we’ve investigated with the courier partner.
- Duplicate or failed payment: you were charged more than once, or a payment failed but the amount was debited.
03 What’s not eligible
- Change of mind after the order has entered production (grinding has begun).
- Natural variation in colour, texture, or aroma between batches — this is expected with unadulterated, sun-dried, single-origin produce and is not a defect.
- Products opened and partially used, where no quality defect is identified.
- Delays caused by incorrect address details provided at checkout.
- Personal taste preferences (e.g. “too spicy,” “too mild”) where the product matches its description.
04 How to request a refund
- Email garmania.complaint@gmail.com within 48 hours of delivery, with your order number.
- Attach clear photos or a short video of the product, packaging, and any visible issue (damage, wrong item, quality concern).
- Our team reviews the claim and may ask for additional details or the unused portion of the product.
- You’ll receive a decision and, if approved, a refund confirmation by email.
You can also reach us on WhatsApp at +91 97462 04451 for a faster initial response, followed by the email above for documentation.
05 Processing & timelines
| Step | Typical timeline |
|---|---|
| Claim acknowledgement | Within 1–2 business days |
| Review & decision | 3–5 business days |
| Refund initiated (if approved) | Within 2 business days of approval |
| Amount reflected in your account | 5–10 business days, depending on your bank/payment provider |
06 Order cancellations
If you wish to cancel an order, contact us as soon as possible at garmania.customer@gmail.com or via WhatsApp.
- Before grinding begins: full refund, no questions asked.
- After grinding/packing has started: we will let you know if cancellation is still possible; if production has already commenced, a partial refund may apply to cover ingredient and processing costs.
- After dispatch: the order cannot be cancelled, but you may be eligible for a refund under the eligibility conditions once delivered, or under our Return Policy.
07 Refund method
Approved refunds are issued to the original payment method used at checkout (UPI, card, or net banking) via our payment gateway. We do not process refunds to a different account or as cash. If the original payment method is unavailable for any reason, we will contact you to arrange an alternative within a reasonable time.