About Garmania
Pure Flavor. Ground Only for You.
At Garmania, we believe that true flavor lies in freshness. Unlike conventional brands that store finished products in warehouses for months, we operate on a unique “Grind-on-Order” model.
Our Promise of Purity
We do not sell pre-packed spices. We hold stock of only whole, raw ingredients. The moment you place an order, our process begins.
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1
Selection
We select the finest unadulterated raw spices.
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2
Processing
We grind and process your order specifically for you.
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3
Dispatch
We pack and ship your fresh spices within 32 hours of your order.
“Our motto is simple: Quality and purity to build healthy people. We add no preservatives, no fillers, and no artificial colors. Just pure, potent nature.”
Shipping Policy
Freshness Takes Time, But Not Too Much.
Because we manufacture your product after you order it to ensure maximum potency, our shipping timeline is slightly different from standard retailers.
Step 1: Mandatory AI Verification Call
Before processing, you will receive an automated call from our AI Partner (Shiprocket) to verify your mobile number and check for fraud.
- You MUST answer this call to confirm the order.
- If the call is not answered, the order will be automatically considered cancelled.
- Refunds for unverified orders will be processed after a deduction for processing fees.
32-Hour Processing
Every order requires up to 32 hours for production, quality checking, and packing. We do not ship “off the shelf.”
Dispatch
Once your fresh batch is ready (within the 32-hour window), it is handed over to our logistics partners.
Failed Delivery & Deductions
Our products are “Grind-on-Order” specifically for you. We cannot resell returned items to other customers.
If delivery is unsuccessful because:
- You do not answer the delivery agent’s call
- Your provided address is incorrect or mismatched
…the order will be returned to us, and your refund will be subject to significant deductions to cover shipping and spoilage costs.
- Delivery Estimates: Standard delivery takes 3-7 business days depending on your location in India.
- Tracking: You will receive a tracking link via email/SMS as soon as your fresh spices are on their way.
Returns & Refunds
Due to the perishable nature of food products and our strict hygiene standards, Garmania does not accept returns on opened products.
Wrong Item Received?
STRICT RULE: DO NOT OPEN THE POUCH.
If you receive a wrong item, do not break the seal. Once opened, we cannot accept it back.
Requirement for Replacement/Refund:
- You must make a clear video showing the wrong item.
- The pouch must be sealed and unopened in the video.
- Send this video to us within 24 hours of delivery.
Taste & Preference
As our products are natural and free from artificial enhancers, flavor profiles may vary slightly from harvest to harvest. We cannot offer refunds based on personal taste preferences.
Cancellation Policy
Since we manufacture your specific batch specifically for you, we have specific cancellation rules.
24-Hour Cancellation Window
Cancellation is available within 24 hours of placing your order, provided the item has not yet been shipped.
After Shipping: Not Possible.
Once the tracking number is generated or the item has left our facility, cancellation is strictly not possible.
How to Cancel: Please email us or WhatsApp us immediately with your Order ID.
Privacy Policy
Garmania respects your privacy. We collect only the information necessary to process and deliver your order (Name, Address, Phone Number, Email).
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Data Usage: Strictly for order verification, shipping, and support.
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No Sharing: We do not sell or trade your personal information.
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Payments: Processed through secure gateways. We do not store card details.